Sr Navigator

Remote
Full Time
Kandu Health
Mid Level

Who are we

Kandu Health provides tech-enabled healthcare services for people recovering from stroke. We develop integrated solutions that aid in the stroke recovery process for stroke survivors, their providers, and care partners. Kandu Health empowers survivors to take charge of their recovery and achieve the highest quality of life possible.

In the United States, 8 million people are living with the effects of stroke. Historically, most investment in stroke care has focused on acute intervention. Kandu Health is working to fulfill an urgent need in healthcare by supporting stroke patients beyond the hospital through a team of clinically licensed navigators, community support groups, and our robust digital platform. Through our tech-enabled healthcare services, we strive to reduce hospital stays and readmissions, lower the cost of healthcare, and improve patient satisfaction. 

Our Culture:

  • Our small team environment means we count on everyone to contribute in a meaningful way. Your contributions will make an impact, everyday.
  • We have a strong culture of collaboration. You’ll be joining our diverse and talented team members to deliver life changing support for people affected by stroke.
  • Even though we work remotely, our culture keeps us connected. Our beliefs are at the core of how we do business:
    • Everybody deserves support.
    • Agency improves outcomes.
    • Quality of life directly impacts health.
    • Community support matters.
  • The opportunity to work with new and exciting technology with the mission of improving the lives of stroke survivors and their families. 

Employee Benefits: competitive salaries, a 401k plan, health benefits, generous PTO, and parental leave program

We are currently not hiring but seeking to create a pipeline of qualified candidates for our amazing Kandu Navigator team. Apply today.

 

SUMMARY/RESPONSIBILITIES:

SUMMARY: The Navigator will leverage assessment and direct intervention experience to identify, plan, and offer customized, easy to use, and flexible educational and coaching support to stroke survivors and their care partners through the Kandu Health digital App during the post-acute transition to home.

Under the clinical supervision and direction of the Lead Navigator, this role will be assigned a caseload to manage independently, composed of, stroke survivors, care partners and community resources, engaging them via fully remote tech-enabled healthcare services and app-based communication channels.

The Navigator will also serve as a primary point of contact to provide information about services, resources and clinical support within the survivor’s local community.

The Navigator will support key learnings for a stroke survivor and their care partner’s transition to home and life adjustments associated with the post-stroke journey. This role facilitates a smooth transition for continuity of care in preparation for a stroke survivor’s discharge home following an acute hospitalization.

The Navigator will provide support to an assigned group of survivors from a client hospital throughout the survivor’s 90-day post-stroke engagement with Kandu.

The Navigator will work collaboratively with a team and reports to the Lead Navigator.

ESSENTIAL NON-CLINICAL DUTIES AND RESPONSIBILITIES 

  • Demonstrates cultural sensitivity and diplomacy when working with the socioeconomic diversity of stroke survivors and care partners to quickly establish rapport, build trust and maintain ongoing relationships
  • Handles 40-50 survivors at any given time, with more complex diagnoses
  • Enhances hospital partner relationships and networks with senior internal/external partners, and is able to speak confidently about Kandu’s offerings. 
  • Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select the right course of clinical action. 
  • Resolves and assesses a wide range of issues in creative ways and suggests an appropriate approach to problem solving
  • Values innovation and actively contributes ideas to the continued development of the product and program
  • Possesses excellent writing skills with the ability to complete documentation within deadlines
  • Demonstrates the ability to work efficiently on multiple work streams 
  • Takes initiative to familiarize oneself with the Kandu program including learning content for survivor and care partner support throughout the 90 days post-discharge
  • Demonstrates resourcefulness in learning about stroke-related resources at the client hospital and in the survivor’s discharge to home location
  • Exhibits creativity and the ability to be innovative in a fast-paced environment with a lot of ambiguity and constant change
  • Strong organizational skills, flexibility, adaptability, and the ability to multitask required
  • Actively promotes and supports the Quality Management System, Quality Objectives, and Quality Policy
  • Applies all applicable procedures and processes according to Regulatory requirements
  • Actively promotes and support the company’s Management Review process
  • Informs responsible personnel of concerns involving clinical quality
  • Performs job functions in a safe and effective manner
  • Other duties as assigned.

 

ESSENTIAL CLINICAL DUTIES AND RESPONSIBILITIES:

Clinician shall perform the duties outlined below and other duties as assigned by Kandu Medical Services West PC (KMS) and/or Kandu Medical Services East, chartered, within Clinician’s scope of licensure and training. This practice will be in accordance with the highest degree of professional competence and meeting the highest ethical standards of the profession, and further perform all such duties in accordance with KMS’ guidelines. Clinicians shall comply with the terms and conditions of all contracts respecting medical services to be provided by KMS to contracting third-party clients and customers, and with the rules, regulations and procedures and the usual and customary duties of the clinical staff of any such contracting third parties. 

  • Clinician serves in the role of Navigator and will report to the Lead Navigator
  • Escalates clinical concerns to the Lead Navigator for review and troubleshooting
  • Provides direct support to stroke survivors and their families to efficiently manage a caseload of up to 40 stroke survivors engaging with them via fully remote, telephonic, and app-based communication channels
  • Demonstrates active listening and communication skills necessary to effectively coach survivors and their care partners
  • Ascertains educational needs and unmet social needs of survivors and care partners through continuous collaboration with the clinical care team, survivors, and care partners.
  • Facilitates a smooth transition for continuity of care in preparation for a stroke survivor’s discharge home following an acute hospitalization 
  • Available to take on survivor escalation calls (i.e. report of suicidal ideation, etc.) during non-work hours, weekends and holidays, as needed
  • Leverages assessment and direct intervention experience to identify, plan, and offer personalized educational and coaching support to stroke survivors and their care partners through the Kandu Health App during the post-acute transition to home
  • Supports key learnings for a stroke survivor and their care partner’s transition to home and life adjustments associated with their post-stroke recovery
  • Manages a caseload of higher needs individuals (higher functional needs, greater SDOH needs, greater number of impairments.)

∙  This includes, but is not limited to:

  • Conducting onboarding interviews, deploys assessments, and facilitates virtual support groups for stroke survivors and care partners 
  • Strategically deploying education and connecting clients with resources based upon case analysis 
  • Conducting social needs assessment and deploying related resources to improve transition to home and management of risk factors for readmission 
  • Performing remote home safety assessments and providing related recommendations or working with another clinical team member to ensure home safety assessment completion
  • Completing ergonomic evaluations and recommendations for return-to-work and other activities
  • Conducting health-related and quality of life assessments and providing related clinical recommendations
  • Strategies for socialization and engagement in exercise programming
  • Cognitive and behavioral health assessment and recommendations per scope of practice 
  • Recommendations for use of and training on adaptive equipment
  • Use of lifestyle medicine principles and lifestyle management such as medication management strategies, health behavior change, healthy meal preparation given survivor impairments, etc.
  • Facilitation of the “Take Charge” intervention for purposes of survivor planning and goal setting 
  • Psychosocial assessment and management
  • Provide support and outreach services to stroke survivors and care partners in the event of a critical incident (suicidality, abuse, neglect, etc.) 
  • Participation in multidisciplinary case conference meetings to discuss and plan for survivor and/or care partner needs

 

Salary Range: $93,600-113,000 annually

Please note that the salary information is a general guidance only. Kandu Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal equity, as well as location, market and business considerations when extending an offer

 

EDUCATION/EXPERIENCE:

  • 5-8 years of experience in a patient-facing capacity, experience with caring for individuals post-stroke (in either personal or professional capacity) highly preferred
  • Certification in case management or additional case management training preferred
  • Occupational Therapist or Licensed Clinical Social Worker
  • Experience working with ethnically, culturally and racially diverse survivors, caregivers and staff
  • Proficiency in basic medical terminology

Logistical/Technical

  • Demonstrates the computer skills and knowledge necessary to effectively use and support various programs and digital applications
  • Familiarity with electronic medical record technologies preferred
  • Must have regular and reliable internet access to allow for team meetings via online platforms and online support of clients through synchronous and asynchronous means
  • Consistent access to quiet, private area for conducting client engagement without interruption
  • Timely follow up to stroke survivor/care partner questions within the Kandu mobile application
  • Continuous review of assessments and screening tools within the mobile application and follow up with Lead Navigator as appropriate

Preferred Qualifications

  • Training in coaching competencies, theories and methodologies
  • Group facilitation experience for management of stroke survivor support group cohort
  • Proficiency in conversational Spanish (writing and speaking) preferred

 

WORK ENVIRONMENT:

  • This is a fully remote position
  • This job does not offer relocation

 

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities.

 

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*